Terms And Conditions
Our delivery services and charges are listed in the table below. However do please note that our products require a period of max. 5 working days to be assembled as each of them is passing through a laser –cut process.
|Country||Delivery times||Delivery cost|
|UK “Small pack” (up to 3 products From jewellery category)||10 working days||£3.99|
|UK “Large pack” (products from other categories but jewellery)||10 working days||£6.99|
|Romania “Small pack”||7 working days||£2.99|
|Romania “Large pack”||10 working days||£5.99|
|Europe “Small pack”||10-12 working days||£4.99|
|Europe “Large pack”||10-12 working days||£6.99|
We hope that you will be happy with all our products. If this is not the case, we promise to refund any item you are unhappy with. Please make sure that you will return it in a saleble condition and in the original pack, within 14 days of the date shown on your dispatch note. For hygene reasons, the earrings are not refundable.
If you receive a faulty item or would like a refund, please send us an e-mail at firstname.lastname@example.org advertising the product number along with the name of the name and the details of the problem so we can investigate for you.
We will refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.
We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
Exchanging an item
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined above and we shall refund you.
IMPORTANT LEGAL NOTICE
This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the products (Products) listed on our website www.storytellersdesign.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site.
Information about us
www.storytellersdesign.com is a site operated by Storyrtellers Architecture Studio ltd. We are registered in England under company number 08273826. Our email address is: email@example.com
We only accept orders from individuals in the UK and European Economic Area ("EEA"). Some restrictions are placed on the extent to which We accept orders from specific countries. However, if you send us an e-mail at firstname.lastname@example.org we shall be able to solve this issue and deliver to other countries but the ones we mentioned.